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Terms & Conditions
Effective January 1, 2026, last updated January 15, 2026.
“Gracie was very informative and kind. She was able to work around my busy schedule to fit an inspection in. …”
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Terms Governing Rhino Roofing Services
Welcome to Rhino Roofing. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.
Website Owner: Rhino Roofing. Business Address: 303 N Market St, Benton, AR 72015. Contact: 501-813-9009 or arrhinoroofing@gmail.com. For emergency roof repair, call 24/7: 501-813-9009.
1. Introduction
2. Services Offered
Rhino Roofing provides residential and commercial roofing services, including but not limited to:
Roof Inspections & Estimates
Prompt on-site inspections with a written estimate provided before any work begins.
Roof Repairs & Maintenance
Repairs for leak damage, flashing, missing shingles, and routine maintenance.
New Roof Installations
Full new installations on residential and commercial structures using quality materials.
Roof Replacement Services
Complete roof replacements including tear-off, decking inspection, and new installation.
Emergency Roofing Services
24/7 emergency response for active leaks and storm damage. Call 501-813-9009 at any hour.
3. Eligibility
- Be at least 18 years of age or the legal age of majority in your jurisdiction
- Have the legal authority to enter into a binding contract
- Provide accurate and complete information when requesting services
4. Estimates and Quotes
- All estimates provided are valid for 60 days from the date of issue
- Estimates are based on the information available at the time of inspection
- Final pricing may vary if additional work or materials are discovered during the project
- We reserve the right to refuse service or modify estimates based on site conditions, safety concerns, or other factors
5. Service Agreement and Payment Terms
- A written service agreement will be provided before work begins
- Payment terms will be outlined in your specific service agreement
- We may require a deposit before commencing work
- Final payment is due upon completion of work unless otherwise agreed in writing
- Late payments may be subject to interest charges as permitted by law
Warranty
6. Warranties and Guarantees
Rhino Roofing provides both a workmanship warranty and information on manufacturer warranties for all materials used.
Workmanship Warranty
We provide a workmanship warranty on all completed roofing projects (timeframe specified in your service agreement). This warranty covers defects in our installation and workmanship. Warranty claims must be reported promptly and in writing.
Manufacturer Warranties
Roofing materials come with manufacturer warranties separate from our workmanship warranty. We will provide information about applicable manufacturer warranties. Manufacturer warranty claims must be processed according to the manufacturer's terms.
Warranty Exclusions
The following are not covered: damage caused by acts of nature, accidents, or third parties; normal wear and tear; damage resulting from improper maintenance or modifications not performed by us; issues arising from pre-existing conditions not disclosed or discovered during inspection.
7. Cancellation and Rescheduling
- Service appointments may be cancelled or rescheduled with 72 hours notice
- Deposits may be non-refundable or subject to cancellation fees as outlined in your service agreement
- We reserve the right to cancel or reschedule work due to weather conditions, safety concerns, or unforeseen circumstances
8. Property Access and Safety
- You grant us permission to access your property for the purpose of providing roofing services
- We will take reasonable precautions to protect your property during work
- We are not responsible for damage to landscaping, driveways, or other property features that may be unavoidably affected during roofing work
- You are responsible for removing or protecting personal property in work areas
- We maintain appropriate insurance coverage for our work
9. Changes to Services
- Modify our service offerings without prior notice
- Update our pricing, policies, and procedures
- Discontinue certain services or materials based on availability or business decisions
SMS Compliance
10. SMS/Text Messaging and A2P Compliance
By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive SMS/text messages from Rhino Roofing.
10.1 SMS Consent and Opt-In
Messages may include: appointment reminders and confirmations; project status updates; service-related notifications; promotional offers and marketing messages (if you opt in); customer service communications; emergency notifications related to your project. Consent to receive text messages is not a condition of purchase.
10.2 Message Frequency and Charges
Message frequency varies depending on your interaction with our services. You may receive up to 10 messages per month for promotional content, and additional transactional messages as needed for active projects. Message and data rates may apply based on your mobile carrier's plan.
10.3 Opt-Out and HELP Information
To stop receiving text messages, reply STOP to any message from us. To get help, reply HELP to any message or contact us at 501-813-9009. After you send STOP, we will send one final message confirming your opt-out. You can also opt out by contacting us at arrhinoroofing@gmail.com. Opting out of promotional messages will not affect service-related notifications for active projects.
10.4 A2P Compliance and Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Data may be shared only with: subcontractors in support services (such as customer service), permitted only for service delivery; our SMS service provider for message delivery purposes only. We comply with 10DLC registration requirements, TCPA compliance, carrier-specific guidelines, and The Campaign Registry (TCR) registration standards.
10.5 SMS Data Retention
We retain SMS opt-in consent records and message logs as required by law and carrier regulations, typically for a minimum of 4 years to demonstrate compliance with TCPA and A2P requirements. More details may be found in our Privacy Policy. By opting in to SMS communications, you certify that you are the authorized user of the mobile phone number provided and agree to these messaging terms.
11. Intellectual Property
- Copy, reproduce, or distribute our content without written permission
- Use our company name, logo, or branding without authorization
- Misrepresent your relationship with our company
12. Limitation of Liability
- Our liability is limited to the amount paid for the specific service in question
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for delays or inability to perform services due to circumstances beyond our control (weather, material shortages, etc.)
13. Indemnification
- Your violation of these Terms
- Your misuse of our services
- Any false or misleading information you provide
- Your failure to disclose known property conditions or hazards
Disputes
14. Dispute Resolution
- Initial disputes should be directed to our customer service team
- If unresolved, parties agree to attempt mediation before pursuing litigation
- Any legal action must be brought in the courts of Saline County, Arkansas
15. Insurance and Licensing
- General liability insurance
- Workers' compensation insurance (where required)
- All necessary state and local licenses and permits
16. Customer Responsibilities
- Provide accurate information about your property and roofing needs
- Disclose any known issues, hazards, or special conditions
- Ensure safe access to your property for our crew
- Obtain any necessary HOA approvals or permits (if applicable)
- Make timely payments according to agreed terms
- Allow us reasonable access to complete the work
17. Force Majeure
- Severe weather conditions
- Natural disasters
- Government restrictions or regulations
- Material or labor shortages
- Public health emergencies
18. Privacy and Data Collection
19. Marketing Communications
20. Modifications to Terms
21. Entire Agreement
Contact Us
22. Contact Information
Need a Roof Inspection or Repair?
Rhino Roofing serves Central and Northwest Arkansas, licensed, bonded, and insured since 2022.
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Tell us about the job
Your name, your number and what needs doing. A person from Rhino Roofing gets back to you.
Rather talk now?(501) 430-9905
★★★★★
He was wonderful, very respectful , and did a great job inspecting my roof!!