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Privacy Policy

Effective Date: January 1, 2026, Last Updated: January 15, 2026.

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How Rhino Roofing Handles Your Information

Talk to a Benton roofer(501) 430-9905 5.0 from 124 Google reviews

Rhino Roofing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

If you have questions at any time, reach us at arrhinoroofing@gmail.com or call 501-813-9009. For emergency roof repair, our line is available 24/7.

1. Information We Collect

We may collect personal information that you voluntarily provide when you interact with us, as well as certain information collected automatically when you visit our website. We also may receive information from third parties in connection with services we provide.

1.1 Personal Information You Provide, when you:
Request a quote or estimate
Schedule a service appointment
Contact us through our website, email, or phone
Sign up for newsletters or promotional communications
Create an account on our website
Fill out forms or surveys
This information may include:
Full name
Home or business address
Email address
Phone number
Property details and photos
Payment information (processed securely through third-party payment processors)
Communication preferences
Any other information you choose to provide
1.2 Information Collected Automatically, when you visit our website:
IP address
Browser type and version
Device information
Operating system
Referring website
Pages visited and time spent on pages
Date and time of visit
Geographic location (general)
1.3 Information from Third Parties:
Credit reporting agencies (for financing applications)
Insurance companies (for claims processing)
Business partners and referral sources
Public records (property ownership, permits)

2. How We Use Your Information

We use the information we collect to provide our roofing services, improve our business, communicate with you, and comply with legal requirements. This includes our roof inspection and storm damage repair services.

Provide Services:
Process service requests and quotes
Schedule and complete roofing projects
Communicate about your project status
Process payments and billing
Maintain records of services provided
Send appointment reminders and service updates via SMS/text
Improve Our Business:
Analyze website usage and improve user experience
Develop new services and offerings
Conduct market research and surveys
Train staff and improve service quality
Marketing and Communications:
Send promotional emails about services, special offers, and updates
Send promotional SMS/text messages (with your consent)
Provide maintenance reminders and seasonal tips
Share company news and educational content
Respond to your inquiries and support requests
Legal and Safety:
Comply with legal obligations and regulations
Protect against fraud and unauthorized transactions
Enforce our Terms and Conditions
Resolve disputes and troubleshoot problems
Maintain insurance and warranty records

3. SMS/Text Messaging and A2P Compliance

3.1 SMS Consent and Opt-In

SMS/text messages from Rhino Roofing may include: Appointment reminders and confirmations, Project status updates, Service-related notifications, Promotional offers and marketing messages (if you opt in), and Customer service communications.

3.2 Message Frequency and Charges

Message frequency varies depending on your interaction with our services. You may receive up to 10 messages per month for promotional content, and additional transactional messages as needed for active projects. Message and data rates may apply based on your mobile carrier's plan.

3.3 Opt-Out and HELP Information

To stop receiving text messages, reply STOP to any message from us. To get help, reply HELP to any message or contact us at 501-813-9009. After you send STOP, we will send one final message confirming your opt-out. You can also opt out by contacting us at arrhinoroofing@gmail.com.

3.4 A2P Compliance and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Exceptions: Subcontractors in support services (such as customer service), permitted only for service delivery, and our SMS service provider for message delivery purposes only. We comply with 10DLC registration requirements, TCPA compliance, carrier-specific guidelines, and The Campaign Registry (TCR) registration standards.

3.5 SMS Data Retention

We retain SMS opt-in consent records and message logs as required by law and carrier regulations, typically for a minimum of 4 years to demonstrate compliance with TCPA and A2P requirements. More details may be found in our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of parties:

Service Providers:
Payment processors
Website hosting and IT services
Marketing and analytics platforms
Customer relationship management (CRM) systems
Scheduling and project management tools
SMS/text messaging service providers (for message delivery only)
Business Partners:
Manufacturers (for warranty registration)
Material suppliers (for orders and delivery)
Subcontractors (when necessary for service completion, including customer service support)
Insurance companies (for claims and coverage)
Financing companies (with your consent)
Legal Requirements:
Law enforcement or government agencies when required by law
In response to legal process (subpoenas, court orders)
To protect our rights, property, or safety
To enforce our policies and agreements
Business Transfers:
In connection with a merger, acquisition, or sale of assets
Information may be transferred to the new owner

5. Email Communications

Marketing Emails: We may send promotional emails about our services, special offers, and updates. You can unsubscribe at any time using the link in our emails or by contacting us. Transactional Emails: We will send service-related emails about your projects, appointments, and account. These emails are necessary for providing our services and cannot be opted out of while you are a customer.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website.

What Cookies Do

Remember your preferences, analyze website traffic and usage patterns, provide personalized content and advertisements, and enable certain website features.

Essential Cookies

Necessary for website functionality. These cannot be disabled without affecting how the site operates.

Analytics Cookies

Help us understand how visitors use our site so we can improve navigation and content.

Marketing Cookies

Used to deliver relevant advertisements based on your browsing activity.

Preference Cookies

Remember your settings and choices across visits.

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

7. Third-Party Services

Our website may contain links to third-party websites, including social media platforms, review sites, manufacturer websites, and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Secure server infrastructure
Encrypted data transmission (SSL/TLS)
Access controls and authentication
Regular security assessments
Employee training on data protection
Secure SMS gateway connections with encryption

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Specific retention periods vary based on the type of information and legal requirements.

Fulfill the purposes described in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain warranty and service records
Meet SMS/A2P compliance requirements (minimum 4 years for consent records)

10. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise your rights, contact us using the information at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.

Access and Portability: Request a copy of your personal information
Access and Portability: Receive your information in a portable format
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications
Opt-Out: Opt out of certain data collection practices
Objection and Restriction: Object to certain processing of your information
Objection and Restriction: Request restriction of processing in certain circumstances

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Your continued use of our services after changes constitutes acceptance of the updated policy. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Effective Date" at the top of this policy
Sending email notification for significant changes

Questions About This Policy?

Reach out any time. We will respond in a timely manner.

Rhino Roofing 303 N Market St Benton, AR 72015 Phone: 501-813-9009 Email: arrhinoroofing@gmail.com Hours: 8am–5pm, Monday–Friday Last Updated: 1/15/2026 This Privacy Policy is effective as of the date listed above and applies to all information collected by Rhino Roofing through our website and services. You can also contact us online or book an appointment through our site.

Licensed & Insured: Rhino Roofing operates as a licensed and insured contractor
Benton, AR based: 303 N Market St, Benton, AR 72015
24/7 Emergency line: 501-813-9009: For urgent roof repair needs outside business hours
Data requests answered within the timeframe required by law: Contact arrhinoroofing@gmail.com

Need a Roof Inspection or Repair?

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While you are here, Rhino Roofing is ready to help with everything from a roof leak repair to a full roof replacement. Call 501-430-9905 or request a free estimate online.

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Text messages and your mobile number

We do not share, sell, rent or trade your mobile phone number or text message consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the messaging provider that delivers our texts, which may use it only for that purpose.

Rhino Roofing texts people who opt in, for example by texting us first or by asking us to text them when they request service. Consent to receive texts is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to any text to opt out. Reply HELP for help, or contact us at (501) 430-9905 or arrhinoroofing@gmail.com. See our terms for the full text messaging terms.